FAQ

FAQ – Nalani Butik

✦ Orders & Products

Are your products true to size?

Some of our garments are designed with a refined, tailored fit and may run slightly smaller than standard US or EU sizing.
If you are between sizes or prefer a more relaxed fit, we recommend sizing up.

For the best fit, please refer to our Size Guide, which includes detailed measurements in both cm and inches.

Do you offer a size guide?

Yes. You can find our Size Guide on each apparel product page, just below the size selector.
All measurements are garment measurements and may vary slightly between styles.

Where are your products made?

Our collections are carefully curated and produced by trusted manufacturing partners.
Each piece is selected with comfort, quality, and timeless style in mind to reflect the Nalani Butik aesthetic.

✦ Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide 🌍

How long does shipping take?

Delivery times vary by destination, but most orders arrive within 7–14 business days.

Please note:

  • Processing time: 1–3 business days

  • Shipping time depends on your location and local postal service

You will receive a tracking number as soon as your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout.

✨ Free shipping on orders over 60 USD
(This threshold helps us keep product pricing fair while covering international shipping costs.)

✦ Payments & Currency

What currency are prices shown in?

All prices on our website are displayed in USD.

Your bank or card provider will automatically convert the total to your local currency at checkout.

What payment methods do you accept?

You can securely pay with:

  • Visa

  • Mastercard

  • PayPal

No PayPal account is required to complete your purchase.

✦ Returns & Exchanges

What is your return policy?

We want you to love your purchase.

If something isn’t quite right, please contact us within 14 days of delivery, and we’ll guide you through the return process.

Returned items must be:

  • Unworn

  • Unwashed

  • In original condition

Full details are available on our Returns page.

✦ Additional Questions

Will I have to pay customs or import fees?

Customs duties or import taxes may apply depending on your country.
These charges are determined by local authorities and are the responsibility of the customer.

How can I contact you?

You can reach us anytime via our Contact page.
We aim to respond within 24–48 business hours.