Returns & Refunds policy

Your peace of mind matters to us.
If something isn’t as expected, we’re here to help — with a calm, supportive process designed to make every step feel effortless.

Our Promise
We want you to love your Nalani pieces. If something isn’t right, we’re here to help.

Return Window
We accept returns within 30 days of delivery for unused, unworn items in original condition.

Made-to-Order Items
Many of our pieces are made-to-order through our partner studios. Because of this, returns for reasons such as sizing or buyer’s remorse may not always be available.
If there’s any issue with quality, printing, or damage — we will replace it immediately.

Eligible Returns
✔ Damaged on arrival
✔ Incorrect item
✔ Quality issue
✔ Manufacturing defect

Not Eligible
✘ Items that have been used or worn
✘ Personalized or custom pieces (made specifically for you)

How to Start a Return
Email us at support@nalanibutik.com with your order number and a photo of the issue. We reply within 24–48 hours.